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Frequently Asked Question!
We use a third party called Stripe Payments to process our debit/credit card payments. They use the highest levels of SSL security to process your payment and ensure your details are safe. We also use 3D Secure Verified by Visa/Mastercard Securecode, where you may be asked by your bank to provide an additional password to protect your card.
When you place and pay for an order with us you will receive an email confirming your order. If you haven’t received this within an hour of placing your order then please first check your Spam/Trash folder in your email, as our emails sometimes end up there, especially if you are using a Live or Hotmail email account. If you still can’t find it please email [email protected] as your order may not have completed successfully.
We take our environmental responsibility very seriously. In 2020 we took the decision to stop accepting orders for less than £10 to minimise the number of small parcels we send out. This has significantly reduced both the amount of packaging we use, and also the number of journeys our delivery companies have to make.
When we ship your order we will send you an email confirming it has been shipped. If you haven’t received an email from us within 2 working days of placing your order then please first check your Spam/Trash folder in your email, as our emails sometimes end up there. You can also check if your order has shipped by logging in to your account and checking the status there.
For all UK Orders, or International Priority Signed/Tracked Orders, we will send a Tracking Number when we ship your order. This will be shown at the bottom of your Shipment Confirmation email. You can use this number to track your item direct on Royal Mail, Parcelforce, or DPD websites.
For our Standard and Express UK delivery options we use a Royal Mail service that provides a proof of delivery notification only. It is not a fully tracked service, so until the order is delivered it will not show any updates.
Bio organic uk will your offer a refund on unopened items returned to us within 28 days of receipt provided they are in their original resalable condition. Simply return the item/s to Bio organic uk in their original condition within 28 days of receipt following our Returns procedure.
NOTE: Products on Special Offer cannot be returned. For reasons of hygiene, certain items such as mascaras, eyeliners, lip balms, lip glosses, deodorants and products for intimate use are non-returnable unless they remain sealed or are faulty. Contact us for a full list of excluded items.
If an item you ordered is damaged, incorrect or missing, please contact customer service team immediately. Quote your order number, your name and order number, details of the problem and whether you require a refund or a replacement. We will then advise on how to proceed. Damages, defects, missing items or any errors not reported within 7 days of receipt will not be accepted for return. We will make arrangements for a replacement to be delivered free of charge. You will be asked to send back the damaged or wrong item in its original packaging, so please retain the goods.
Yes. We never have and never will sell products that have been tested on animals.
Some of our products contain essential oils which would not be suitable during pregnancy or whilst breast feeding. We recommend you consult your physician for specific advice.
The inside skin of the wrist is the most effective area on which to carry out a patch test. You can also test on the skin behind your ear if you suspect only your face is sensitive. Simply apply the product to that area and if any irritation occurs, often showing as a rash, a burning, prickly or tingling sensation, redness or any other temporary discoloration of the skin, remove the product immediately with warm water and a damp cloth.
If you have carried out a patch test, as explained in how do I carry out a patch test, and have experienced an allergic reaction, please do not use the product under any circumstances and consult your physician immediately.